Terms & Conditions

01Introduction

Welcome to lotto9 (the "Platform"), an online casino and sports betting service operated under the domain lotto9.lat. These Terms & Conditions (the "Terms") constitute a legally binding agreement between you (the "Player" or "User") and lotto9 (the "Company", "we", "us", or "our") governing all access to and use of the Platform, including all games, betting services, promotional offers, and any related content.

By registering an account, accessing the Platform, or placing any wager, you confirm that you have read these Terms in full, that you understand their content, and that you agree to be legally bound by them. If you do not accept these Terms, you must immediately cease using the Platform.

02Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" — the registered player account created on lotto9 for the purpose of accessing the Platform's services.
• "Balance" — the total of Real Money Funds and Bonus Funds held in a Player's Account at any given time.
• "Bonus Funds" — promotional credits awarded by lotto9 under specific terms, subject to wagering requirements before withdrawal.
• "Real Money Funds" — funds deposited by the Player via a supported payment method, net of any applicable bonuses.
• "KYC" — Know Your Customer; the identity and age verification process required before withdrawals are processed.
• "Wagering Requirement" — the number of times a bonus amount must be wagered before any associated winnings may be withdrawn.
• "Self-Exclusion" — a Player-initiated restriction that prevents access to the Account for a defined or indefinite period.
• "Platform" — the lotto9 website, all associated sub-domains, mobile browser versions, and any downloadable applications operated by the Company.
• "Supported Payment Methods" — payment channels accepted by lotto9, including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, USDT, and BTC.

03Account Eligibility

To be eligible to open and maintain an Account on lotto9, you must:

1. Be at least 21 years of age at the time of registration;
2. Be a natural person and not a corporate entity;
3. Provide accurate, complete, and up-to-date personal information during registration, including your full legal name, date of birth, and a valid email address;
4. Not be a resident of any jurisdiction in which access to online gambling services is prohibited by applicable law;
5. Not currently be subject to a self-exclusion order, whether imposed by lotto9 or any regulatory body;
6. Not be acting on behalf of any third party;
7. Not be an employee, contractor, or immediate family member of an employee or contractor of lotto9 or any affiliated company.

lotto9 operates a strict one account per person policy. Operating multiple accounts (multi-accounting) — whether using the same or different personal details — is strictly prohibited and constitutes grounds for immediate account suspension.

04Account Registration

To register an Account, you must complete the lotto9 registration form in full and accurately. You agree that all information provided is truthful, current, and not misleading. You are solely responsible for maintaining the confidentiality of your login credentials.

4.1 KYC Verification

lotto9 is required to verify the identity of all players prior to processing any withdrawal. Verification documents accepted for Malaysian nationals include a valid MyKad (front and back). International players may submit a valid passport. Additional documentation (proof of address, source of funds) may be requested at the Company's sole discretion.

Failure to complete KYC verification within a reasonable time following a withdrawal request may result in the request being placed on hold until verification is successfully completed.

4.2 Account Security

You are responsible for all activity conducted through your Account. You must not share your login credentials with any third party. If you suspect unauthorised access to your Account, you must notify lotto9 support immediately. lotto9 recommends enabling two-factor authentication (2FA) for all accounts.

05Deposits & Withdrawals

5.1 Deposits

The minimum deposit amount is RM50. Deposits may be made via the following Supported Payment Methods: DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, USDT (TRC-20), and BTC. lotto9 does not charge platform fees on deposits; however, your payment provider may levy their own charges.

All deposits must originate from a payment method registered in your own name. Third-party deposits are not permitted and may result in account suspension and refund of the deposited amount.

5.2 Withdrawals

The minimum withdrawal amount is RM100. Withdrawals are processed to the same payment method used for the most recent deposit, subject to the method's withdrawal capability. E-wallet withdrawals (Touch 'n Go eWallet, Boost, GrabPay) are typically processed within 5–30 minutes. Bank transfers via DuitNow or FPX are processed within the same business day. Cryptocurrency withdrawals are processed within 10–60 minutes subject to network conditions.

Withdrawals are subject to the following requirements:

• KYC verification must be fully completed;
• Any applicable wagering requirements on Bonus Funds must be satisfied;
• The Account must not be under investigation or suspended;
• The withdrawal amount must not exceed applicable daily or monthly limits for your account tier.

lotto9 reserves the right to request additional documentation before processing any withdrawal in accordance with anti-money laundering obligations.

06Bonuses & Promotions

lotto9 offers various promotional bonuses to new and existing players, including welcome bonuses, reload bonuses, birthday bonuses, and referral rewards. All promotions are subject to their specific terms and conditions as published at the time of the offer.

6.1 Wagering Requirements

Each bonus carries a stated wagering requirement (also referred to as "rollover" or "playthrough"). For example, a wagering requirement of 35x applied to a RM100 bonus requires a total of RM3,500 in qualifying wagers before any bonus-derived winnings may be withdrawn. The applicable wagering requirement is displayed on each individual promotion page.

6.2 Bonus Abuse

Any Player found to be engaging in bonus abuse — including but not limited to exploiting promotions through hedging, arbitrage betting, or coordinated multi-accounting — will have their Account suspended, all bonuses cancelled, and any associated winnings forfeited. lotto9 reserves the right to make the final determination on what constitutes bonus abuse.

6.3 Bonus Expiry

Bonus Funds not used within the stated validity period will expire automatically. Expired Bonus Funds are not recoverable. Players are advised to review the validity period of each promotion before claiming.

07Gameplay & Betting Rules

All games and betting markets available on lotto9 are subject to their individual game rules, which are accessible within each game interface. In the event of a conflict between individual game rules and these Terms, the individual game rules shall prevail.

7.1 Sports Betting

lotto9's sportsbook covers Liga Super Malaysia, the English Premier League (EPL), UEFA Champions League, FA Cup, UFC, and numerous other sporting markets. All bets are accepted subject to available liquidity and the published maximum stake limits for each market. lotto9 reserves the right to void any bet placed on an event that is subsequently found to have been subject to match-fixing or irregular activity.

7.2 Disputed Results

In the event of a technical malfunction affecting the outcome of a game or bet, lotto9 reserves the right to declare all bets placed during the affected period void and refund the applicable stakes. The decision of lotto9 in all dispute matters is final, subject to the formal complaints procedure.

7.3 Responsible Stake Limits

Players may apply voluntary stake limits through their Account settings. These limits may be reduced immediately but increases to existing limits are subject to a 24-hour cooling-off period before taking effect.

08Prohibited Conduct

The following conduct is strictly prohibited on the lotto9 Platform:

• Registering more than one Account (multi-accounting);
• Providing false, incomplete, or misleading personal information;
• Using automated software, bots, scripts, or AI tools to gain an unfair advantage;
• Engaging in any form of collusion with other players;
• Exploiting software errors, bugs, or vulnerabilities — any winnings generated from a known exploit are not withdrawable;
• Money laundering or depositing funds obtained through illegal means;
• Engaging in bonus abuse or systematic wagering strategies designed to circumvent wagering requirements;
• Attempting to reverse-charge or chargeback any deposit;
• Using the Platform for any commercial purpose without prior written consent from lotto9;
• Any conduct that in lotto9's reasonable opinion is harmful, disruptive, or threatening to other players or our staff.

Violation of any of the above may result in immediate account suspension, permanent ban, forfeiture of all balances, and reporting to relevant authorities where required by law.

09Responsible Gambling

lotto9 is committed to promoting responsible gambling. We provide all registered players with access to the following tools directly from their Account dashboard:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to manage your spending;
• Session Time Reminders: Receive automatic notifications when a defined session duration is reached;
• Self-Exclusion: Apply for a temporary or permanent self-exclusion, during which access to your Account will be suspended and no marketing communications will be sent;
• Reality Checks: Regular on-screen prompts reminding you of time spent and amounts wagered.

If you are concerned about your gambling habits, we encourage you to visit our dedicated Responsible Gambling page for detailed guidance and access to professional support organisations.

10Intellectual Property

All intellectual property rights in the lotto9 Platform — including but not limited to the brand name, logo, website design, software, game content, and written materials — are owned by or licensed to the Company. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal, non-commercial entertainment purposes.

You may not copy, reproduce, distribute, publish, scrape, or reverse-engineer any part of the Platform without the Company's prior written consent.

11Limitation of Liability

To the fullest extent permitted by applicable law, lotto9 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform, including loss of data, loss of profits, or loss of goodwill.

lotto9's total aggregate liability to any Player arising out of or in connection with these Terms shall not exceed the total amount of Real Money Funds deposited by that Player in the twelve (12) months preceding the event giving rise to the claim.

lotto9 does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. We are not liable for any losses arising from technical failures, connectivity issues, or third-party service disruptions.

12Account Termination

12.1 Termination by the Player

You may close your Account at any time by contacting our support team. Upon closure, any Real Money Funds remaining in your Account will be returned to you via your most recently used Supported Payment Method, subject to completed KYC and the absence of any outstanding investigations.

12.2 Termination by lotto9

lotto9 reserves the right to suspend or permanently close any Account at its sole discretion, including in cases of:

• Breach of these Terms;
• Fraudulent activity or suspected money laundering;
• Provision of false or misleading information;
• Failure to complete KYC within a required timeframe;
• Chargebacks initiated against deposits;
• Any other conduct that the Company reasonably believes poses a risk to the integrity of the Platform.

In the event of termination for cause, lotto9 reserves the right to withhold all Bonus Funds and any winnings generated through prohibited conduct. Remaining Real Money Funds may be returned at the Company's discretion following investigation.

13Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable to the jurisdiction under which lotto9 operates. Any disputes not resolved through our internal complaints procedure may be referred to the relevant adjudicating body in accordance with the applicable regulatory framework.

For players based in Malaysia, nothing in these Terms shall limit any rights you may have under applicable Malaysian consumer protection legislation.

14Amendments

lotto9 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, we will provide reasonable notice to registered Players via email or on-platform notification. The date of the most recent revision is stated at the top of this document.

Your continued use of the Platform following notification of any change to these Terms constitutes your acceptance of the revised Terms. If you do not agree to any revised Terms, you must cease using the Platform and close your Account.

15Contact Us

If you have any questions about these Terms & Conditions, wish to raise a formal complaint, or need to contact lotto9 for any account-related matter, please reach our support team through the following channel:

For urgent responsible gambling queries — including self-exclusion requests — please refer to our Responsible Gambling page which provides further guidance and support contacts.

For general information about the Platform, please visit our FAQ page or our About Us page.